Refund policy
GHOSTBOND Academy — Refund and Cancellation Policy
Version 1.0 | Issued: 6 September 2026 | Effective from: 6 September 2026
This Policy forms part of the GHOSTBOND Academy Terms and Conditions and replaces all previous refund and cancellation policies issued by GHOSTBOND Academy.
1. Scope
1.1 This Policy applies to digital courses, memberships and subscriptions, webinars, live online workshops, in-person masterclasses, physical training kits and all other Academy purchases, unless different terms are clearly displayed and accepted before purchase.
1.2 Your contracting entity is identified in clause 2 of the Terms and Conditions and in your order confirmation.
1.3 Nothing in this Policy limits or excludes your statutory consumer rights. Where this Policy is more generous than the law requires, the more generous position applies. Where the law gives you more than this Policy, the law applies.
2. Your Statutory Right to Cancel — Consumers in the EEA and the United Kingdom
2.1 If you are a Consumer resident in an EEA Member State or the United Kingdom, you generally have the right to cancel a distance contract within 14 days, without giving any reason.
2.2 Digital content (on-demand courses and downloads). The cancellation period runs for 14 days from the day the contract is concluded. You lose this right once supply of the digital content has begun, but only if all of the following are satisfied:
- you gave express prior consent to supply beginning before the end of the 14-day period;
- you acknowledged that you would lose your right to cancel as a result; and
- we provided confirmation of that consent and acknowledgement on a durable medium.
If any of (a), (b) or (c) is not satisfied, you keep your 14-day right to cancel and are entitled to a full refund, even if you have accessed the course.
2.3 Services, including live online and in-person training. The cancellation period runs for 14 days from the day the contract is concluded. If you asked us to begin performance during the cancellation period and the service is fully performed within it, you lose the right to cancel once performance is complete. If performance has started but is not complete, you may still cancel and we may charge a proportionate amount for what has been supplied.
2.4 Important note on events. We do not treat professional training as exempt from the statutory cancellation right. Accordingly, where clauses 6 and 7 of this Policy would give you less than your statutory right, your statutory right prevails.
2.5 Physical goods. The cancellation period runs for 14 days from the day you, or a person you nominate, takes physical possession of the goods. See clause 9.
2.6 To exercise the right, tell us clearly before the period expires — by email to hello@ghostbondacademy.com, or using the model form at clause 13. You do not need to give a reason.
3. Immediate Digital Access — Consent Wording
3.1 At checkout, where you purchase digital content and hold a statutory cancellation right, you will be asked to confirm the following by ticking a box that is not pre-selected:
“I request immediate access to my GHOSTBOND Academy digital course before the end of the applicable cancellation period. I acknowledge that once supply of the digital content begins, I will lose my statutory right to cancel, to the extent permitted by applicable law.”
3.2 Confirmation of this request and acknowledgement will be recorded in your order confirmation email, which serves as confirmation on a durable medium.
3.3 If you do not tick this box, your purchase will be confirmed but access will not be released until the 14-day period expires, unless you subsequently instruct us to release it and give the confirmation at 3.1.
4. Refunds Outside the Statutory Period — Digital Courses
4.1 Once supply has begun and your statutory cancellation right has been validly lost under clause 2.2, digital course purchases are not refundable for change of mind.
4.2 We encourage you to review the course description, curriculum, format, duration, prerequisites and technical requirements before purchasing. Free previews are provided where available.
4.3 Clause 5 (defective or non-conforming content) and clause 12 (goodwill) continue to apply.
5. Where Digital Content Does Not Conform
5.1 If a course is materially different from its description, is unavailable, is inaccessible because of a fault on our side, or is materially defective, contact us at hello@ghostbondacademy.com.
5.2 We will investigate and attempt to bring the content into conformity within a reasonable period and without significant inconvenience to you.
5.3 Where we cannot do so, you are entitled — in accordance with applicable law — to a proportionate price reduction or to terminate the contract and receive a refund. Where the lack of conformity is more than minor, you may proceed directly to termination.
5.4 We bear the burden of proving conformity for the period required by applicable law.
6. Live Online Workshops and Webinars
6.1 Subject always to clause 2, and unless different terms are displayed at booking:
| When you cancel | Outcome |
|---|---|
| 14 days or more before the event | Full refund |
| 7 to 13 days before the event | Transfer to another suitable Academy event, or Academy credit |
| Less than 7 days before the event | Non-refundable; transfer to another participant may be permitted |
6.2 Non-attendance does not create an entitlement to a refund.
6.3 Where a recording is included in your booking, access to the recording will be provided after the event.
7. In-Person Masterclasses
7.1 Subject always to clause 2, and unless different terms are displayed at booking:
| When you cancel | Outcome |
|---|---|
| 14 days or more before the event | Full refund |
| 7 to 13 days before the event | Academy credit, or transfer to another suitable event |
| Less than 7 days before the event | Non-refundable |
7.2 Participant substitution. You may request to transfer your place to another participant. Requests should be submitted at least 48 hours before the event. Substitution may be refused where qualification, certification, eligibility, model allocation or safety requirements apply.
7.3 Late arrival. You are responsible for arriving at the stated time. Late arrival does not entitle you to a refund. Where lateness prevents safe participation or materially disrupts the class, participation may be refused.
7.4 Models. Where you are required to provide a model, failure to secure a suitable model does not create an automatic entitlement to a refund. Model requirements are stated on the event page. Contact us in advance if you anticipate a problem.
7.5 Removal from an event. Where you are refused entry or removed under clause 13.6 of the Terms and Conditions, no refund is payable.
8. Cancellation or Rescheduling by GHOSTBOND Academy
8.1 An educator, venue, technical problem, illness, severe weather or other circumstance outside our reasonable control may require us to cancel or reschedule an Event.
8.2 If we cancel and do not provide an appropriate replacement, you will receive a full refund of the amount paid for the affected booking.
8.3 If we reschedule, you may choose to:
- attend the new date;
- transfer to another suitable Academy event;
- receive Academy credit; or
- receive a full refund.
8.4 Unless required by applicable law, we are not responsible for separately booked travel, accommodation, parking, meals, loss of earnings or other external costs. We strongly recommend booking refundable travel and accommodation and, where appropriate, taking out travel insurance.
8.5 Where we substitute an educator of comparable standing, or change the venue within the same city or metropolitan area, this is not a cancellation and clause 8.2 does not apply.
9. Physical Products and Training Kits
9.1 Statutory right to return (EEA and UK Consumers). You may cancel within 14 days of receiving the goods and return them within a further 14 days. We will refund the price and the standard outbound delivery cost. You bear the cost of return unless the goods are faulty or incorrectly supplied.
9.2 Sealed goods exception. For reasons of health protection and hygiene, sealed products are not returnable if they have been unsealed after delivery. This includes adhesives, solvents, removers, tapes and any product where the seal has been broken.
9.3 You may handle goods only as you would in a shop. We may reduce your refund to reflect any diminished value caused by handling beyond that.
9.4 Faulty or incorrect goods. Your statutory rights in respect of goods that are faulty, not as described, or not fit for purpose are unaffected. Contact us and we will arrange return at our cost and provide repair, replacement or refund in accordance with law.
9.5 Kits bundled with training. Where a training kit is supplied as part of an Event booking and you cancel the booking, the kit must be returned unopened for a full refund of the kit element. If the kit has been unsealed, clause 9.2 applies and the kit element is deducted from the refund at the price disclosed at purchase.
10. Memberships and Subscriptions
10.1 You may cancel future renewals at any time via your account settings or by emailing hello@ghostbondacademy.com. The cancellation method will be at least as simple and accessible as the subscription method.
10.2 Cancellation prevents future charges. Access ordinarily continues until the end of the paid period.
10.3 Payments already made for the current period are not refundable once access has been provided, except where required by law or where clause 5 applies.
10.4 Statutory cancellation on first subscription. Where you are a Consumer with a statutory cancellation right, clause 2 applies to your initial subscription purchase in the same way as to any other purchase.
10.5 Trials and introductory offers. Where a free or discounted trial converts to a paid subscription, we will remind you before conversion where required by applicable law. You may cancel at any time during the trial.
10.6 Unauthorised or unrecognised renewals. If you believe you have been charged for a renewal you cancelled, contact us and we will investigate and refund where our records confirm the cancellation.
11. Duplicate Purchases, Promotional Access and Academy Credit
11.1 Duplicates. If you accidentally purchase the same course more than once, contact us. Once verified, we will refund the duplicate transaction in full.
11.2 Promotional or complimentary access. Courses, event places or access supplied free of charge have no cash refund value. Where complimentary access is conditional on another purchase, cancellation or refund of that purchase may withdraw the complimentary access.
11.3 Academy credit. Where credit is issued under this Policy:
- it is valid for 12 months from the date of issue;
- it is personal to the account holder and non-transferable unless we agree otherwise in writing;
- it may be redeemed against any Academy Service of equal or greater value, with any balance payable by you;
- it has no cash value and is not exchangeable for cash, except where applicable law requires otherwise; and
- unredeemed credit expires at the end of the validity period.
11.4 Where you were entitled to a cash refund under a statutory right, credit is offered only as an alternative and never as a substitute. You may always insist on the cash refund.
12. Discretionary and Goodwill Refunds
12.1 We may, at our discretion and without creating a precedent or admission, offer a refund, partial refund, transfer or credit in circumstances not covered by this Policy — for example serious illness, bereavement or exceptional personal circumstances. Supporting information may be requested.
13. Refund Processing
13.1 Approved refunds are made to the original payment method unless you agree otherwise. You will not incur a fee.
13.2 Statutory cancellations will be refunded without undue delay and in any event within 14 days of the day we are informed of your decision to cancel. For goods, we may withhold the refund until we receive the goods back or you supply evidence of return, whichever is earlier.
13.3 Discretionary refunds are ordinarily processed within 10 business days of approval.
13.4 Your bank, card issuer or payment processor may take additional time to display the refund.
13.5 Where a purchase was made using Academy credit, a discount code or a promotional value, the refund is limited to the cash amount actually paid.
14. How to Cancel or Request a Refund
14.1 Contact:
GHOSTBOND Academy Email: hello@ghostbondacademy.com Ireland: +353 53 91 78582 United States: +1 813 788 7468 Or write to either address at clause 17.
14.2 Please include, where available: your full name; the email address used to purchase; your order number; the course, membership or event concerned; and what you are requesting.
14.3 You do not need to give a reason where you are exercising an unconditional statutory right to cancel.
14.4 We will acknowledge your request within 2 business days and respond substantively within 10 business days. If we cannot resolve it, the Complaints and Dispute Resolution Policy applies.
15. Model Cancellation Form
You may use this form where you have a statutory right to cancel, but you are not obliged to. Any clear statement is sufficient.
To GHOSTBOND Academy, [insert contracting entity name and address from your order confirmation], email hello@ghostbondacademy.com:
I hereby give notice that I cancel my contract for the following Academy service:
Course, membership, event or goods: ______________________ Order number: ______________________ Date of order / date of receipt of goods: ______________________ Customer name: ______________________ Customer email address: ______________________ Customer address (where applicable): ______________________ Date: ______________________ Signature (only if this form is submitted on paper): ______________________
16. Order Confirmation
16.1 Your order confirmation is provided on a durable medium and will include, where legally required:
- details of your purchase and the total price paid including tax;
- the identity and address of your contracting entity;
- the applicable Terms and Conditions and this Policy;
- confirmation of any request for immediate digital access and the associated acknowledgement under clause 3;
- the model cancellation form or a link to it; and
- instructions for cancelling.
16.2 Please retain your order confirmation.
17. Contact
GHOSTBOND Academy — hello@ghostbondacademy.com
Ireland Professional Hair Products Limited Registered in Ireland, company registration number 497664 Registered office and place of business: Scientific Cosmetix Business Park, Whitemill Industrial Estate, Wexford, Y35 X0TK, Ireland Telephone: +353 53 91 78582
United States Scientific Cosmetix LLC A Florida limited liability company, Florida document number L21000294469 Registered office and place of business: 3795 Correia Drive, Zephyrhills, Florida 33542, United States Telephone: +1 813 788 7468
You may send a cancellation notice by email, or in writing to either address above.