Shipping policy
GHOSTBOND Academy — Shipping and Delivery Policy
Version 1.0 | Issued: 6 September 2026 | Effective from: 6 September 2026
Applies where an Academy purchase includes a physical product, training kit or printed material. Forms part of the GHOSTBOND Academy Terms and Conditions.
1. Delivery of Digital Items
1.1 Digital courses, memberships and downloads are delivered electronically to your Academy account. No physical shipment is involved and no delivery charge applies. See clause 9 of the Terms and Conditions.
2. Where We Deliver Physical Goods
2.1 Physical goods are despatched from:
- Wexford, Ireland — for orders delivered within the EEA, the United Kingdom and other international destinations; and
- Zephyrhills, Florida — for orders delivered within the United States, Canada, Mexico and the Caribbean.
2.2 Current delivery destinations are listed at checkout. We do not deliver to territories subject to trade sanctions or where the products cannot lawfully be imported.
2.3 Cosmetic products — Responsible Person. Where a training kit contains a cosmetic product placed on the EU or UK market, the Responsible Person for the purposes of Regulation (EC) No 1223/2009 and the UK Cosmetic Regulation is Professional Hair Products Limited, Scientific Cosmetix Business Park, Whitemill Industrial Estate, Wexford, Y35 X0TK, Ireland. 2.4 Restricted goods. Certain adhesives, removers and solvents are classified as dangerous goods for transport. These may be subject to ground-only shipping, quantity limits, additional handling charges, or may be unavailable to some destinations. Any restriction will be shown at checkout.
3. Despatch and Delivery Times
3.1 Processing: orders are ordinarily processed within 1 to 2 business days. Orders placed after [CUT-OFF TIME] or on a weekend or public holiday are processed on the next business day.
3.2 Indicative delivery times from despatch:
| Destination | Service | Indicative time |
|---|---|---|
| Ireland | Standard | 1–2 business days |
| United Kingdom | Standard | 2–4 business days |
| EEA | Standard | 3–7 business days |
| United States (domestic) | Standard | 2–5 business days |
| United States (domestic) | Expedited | 1–2 business days |
| Canada / Mexico | Standard | 5–10 business days |
| Rest of world | Standard | 7–21 business days |
3.3 These are estimates, not guarantees. Carrier delays, customs clearance, weather and peak periods may extend them.
3.4 Statutory delivery period. Where you are a Consumer and no delivery date is agreed, we will deliver without undue delay and in any event within 30 days of the day the contract is concluded. If we fail to do so, you may specify an additional reasonable period and, if we still fail to deliver, terminate the contract and receive a full refund.
3.5 Kits for events. Where a kit is required for an event you have booked, order it at least 14 days before the event. We cannot guarantee delivery before an event for orders placed later, and clause 7.4 of the Refund and Cancellation Policy will apply if you attend without the required kit.
4. Delivery Charges
4.1 Charges are calculated at checkout by destination, weight and service, and are shown before you confirm your order.
4.2 Free delivery thresholds, where offered, are stated at checkout and apply to the goods value excluding tax.
5. Customs, Duties and Import Taxes
5.1 Within the EU: orders shipped from Ireland to EU destinations are delivered with VAT accounted for by us. No customs charges apply.
5.2 Ireland or EU to the United Kingdom, and all other international routes: your order may attract import duty, VAT and a carrier handling fee on arrival.
5.3 Unless the checkout expressly states Delivered Duty Paid (DDP), orders are shipped Delivered at Place (DAP) and you are the importer of record and responsible for all import charges.
5.4 We cannot predict these charges. Contact your local customs authority for guidance.
5.5 If you refuse a delivery and the parcel is returned or destroyed because import charges were not paid, we will refund the goods value less our outbound and return shipping costs and any charges levied on us.
5.6 EORI. Consignments despatched from Ireland are exported under EORI number IE9784560T.
5.7 We declare all shipments accurately. We will not mark goods as gifts or under-declare value.
6. Risk and Title
6.1 Risk in the goods passes to you when you, or a person you nominate other than the carrier, takes physical possession.
6.2 Title passes on delivery or on receipt of payment in full, whichever is later.
7. Tracking
7.1 A despatch confirmation with tracking, where available, is sent by email.
7.2 Please check junk and promotions folders before contacting us.
8. Problems With Delivery
8.1 Not arrived. If your order has not arrived within 10 business days of the estimated delivery date, contact hello@ghostbondacademy.com. We will investigate with the carrier. Carriers require a claim window — please tell us as soon as possible and in any event within 30 days of despatch.
8.2 Damaged in transit. Tell us within 7 days of delivery, with photographs of the outer packaging and the goods. We will arrange replacement or refund.
8.3 Incorrect or missing items. Tell us within 7 days of delivery. We will correct the order at our cost.
8.4 Incorrect address. You are responsible for the accuracy of the delivery address. Where an order is undelivered because of an incorrect address you supplied, we will re-send on payment of a further delivery charge, or refund the goods value less shipping costs.
8.5 Nothing in this clause limits your statutory rights, including for faulty goods.
9. Returns
9.1 Returns and refunds are governed by clause 9 of the Refund and Cancellation Policy, including the 14-day statutory right for Consumers in the EEA and UK and the sealed-goods hygiene exception.
9.2 Do not return any item before contacting us. We will provide a return authorisation and address.
9.3 Dangerous goods. Adhesives, removers and solvents cannot be returned by ordinary post. If a return of such an item is authorised, we will arrange a compliant carrier. Do not ship them yourself.
10. Contact
GHOSTBOND Academy — hello@ghostbondacademy.com
Ireland Professional Hair Products Limited Registered in Ireland, company registration number 497664 Registered office and place of business: Scientific Cosmetix Business Park, Whitemill Industrial Estate, Wexford, Y35 X0TK, Ireland Telephone: +353 53 91 78582
United States Scientific Cosmetix LLC A Florida limited liability company, Florida document number L21000294469 Registered office and place of business: 3795 Correia Drive, Zephyrhills, Florida 33542, United States Telephone: +1 813 788 7468